Huawei App Doesn't Show App Gallery Event Its State Released

Hello i have a problem. We had published our app two days ago to your app gallery. i can't see my app on huawei app gallery via my phone but i can see the app when i get in the web

Solution 1:

Seems to be you can install app on devices with GMS. So it looks like that you app has google libs and doesn't have Huawei libs and it's published in AppGallery in state, that allows to install app only for users with google services.

So you must upload version with Huawei services integrated as without them app can't work on devices without google services.

Solution 2:

Your Huawei Y6P (MED-LX9N) phone do not have Google Mobile Services/GMS (aka Google Play Services) but Huawei Mobile Services (HMS) only . Huawei phones released after May 2019 do not have GMS installed. The legacy Huawei phones have both GMS & HMS.

Most likely your app has strong dependency on GMS SDK and services and may negatively affect user experience so it was hidden from newer phones with HMS-only. It is available on legacy phones because those phones have GMS.

To make it available on HMS-only phone AppGallery, you need to integrate HMS Core and replace the GMS dependency. You can use HMS Toolkit to scan your project and convert it into HMS app, or a G+H app (GMS+HMS).

There are also several app release strategies, you can take a look: Multi-APK Version ReleaseConfiguring GMS/HMS Restrictions in the Multi-APK Version Release Scenario